In this episode, Ethan and Ryan discuss:
- Why companies like Netflix and Uber did not succeed because of their technology, but rather because they solved a problem for their customers.
- How companies like Amazon and Zoom are focused on aligning around long term customer value creation.
- How companies can be customer-centric by solving a customer's problem directly (by innovating on features and capabilities) or indirectly (such as through changing the way the customer buys the product).
- And much more...