Show Notes

In this episode, Ethan and Ryan discuss:

• Why companies like Netflix and Uber did not succeed because of their technology, but rather because they solved a problem for their customers.
• How companies like Amazon and Zoom are focused on aligning around long term customer value creation.
• How companies can be customer-centric by solving a customer's problem directly (by innovating on features and capabilities) or indirectly (such as through changing the way the customer buys the product).
• And much more...

Resources of the Week:

• Unlocking the Customer Value Chain by Thales S. Teixeira
• Hypergrowth by David Cancel
• The Trillion Dollar Coach by Eric Schmidt